Terms and Conditions — Sloomoo

1) Eligibility and account responsibility

You agree that you can enter into a binding agreement and that any information you provide is accurate. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

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2) Purchases, pricing, and payments

Prices, availability, and offers may change at any time. Taxes and fees may apply. Payments are processed through third-party payment providers and platforms. We do not store full payment card details on our servers.

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3) Ticket policies (non-refundable; no exchanges; rescheduling)

No refunds / no exchanges.
By purchasing, you acknowledge that tickets are non-refundable and cannot be exchanged. All ticket sales are final, except where required by law.

Rescheduling.
If rescheduling is available for your ticket type, you may reschedule until 2 hours before your scheduled ticket time, subject to availability and any restrictions displayed during checkout. Rescheduling requests made within 2 hours of the scheduled time may be denied.

Missed visits / late arrival.
If you do not attend your scheduled ticket time (or arrive too late to be accommodated), your ticket may be forfeited and is not eligible for a refund.

Discretionary exceptions.
In rare cases, we may offer a refund, credit, or other remedy at our sole discretion. Any exception is case-specific and does not create an obligation to provide refunds, exchanges, or exceptions in the future.

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4) Online store policies

Purchases of physical products (including shipping, returns, and exchanges) are governed by our Shipping and Returns Policy. In the event of a conflict between that policy and these Terms, these Terms control.

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5) Promo codes and discounts

Promo codes and discounts may have limitations (eligibility, dates, one-time use, non-stackable rules) and may be modified or discontinued. We may refuse or cancel transactions where we reasonably suspect misuse, fraud, or violation of these Terms.

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6) Acceptable use

You agree not to:

• violate any law or third-party rights;
• attempt to gain unauthorized access to systems;
• disrupt the Site (including probing, scanning, scraping, or introducing malware);
• use the Site fraudulently or deceptively.

We may suspend or terminate access for violations.

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7) Intellectual property

The Site, content, branding, and materials are owned by us or our licensors and are protected by applicable laws. You may not reproduce, distribute, or create derivative works without permission except as allowed by law.

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8) Third-party services

The Site may rely on or link to third-party services. We are not responsible for third-party services not under our control.

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9) Privacy and cookies

Our Privacy Policy explains how we collect and use personal information, including how we use cookies, pixels, and similar technologies (including analytics and advertising tools) and how you can manage your preferences.

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10) Disclaimers

The Site and services are provided on an “AS IS” and “AS AVAILABLE” basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent allowed.

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11) Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim is limited to the amount you paid to us for the purchase giving rise to the claim, unless applicable law requires a different limit.

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12) Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising out of your violation of these Terms, misuse of the Site, or violation of laws or third-party rights.

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13) Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. Exclusive venue will be the state or federal courts located in New York County, New York, unless applicable law requires otherwise.

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14) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects changes. Continued use of the Site after updates means you accept the revised Terms.

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15) Contact

Sloomoo Inc.
Email: sloomoo@sloomoo.com

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