FAQ

Experience Questions

Can I visit your store without a ticket?

Absolutely! Tickets are not required to visit our Slime Shops.

Trouble applying promo code?

Many of our promo codes exclude tickets - they are for slime and merchandise from our Slime shop. Be on the lookout for exclusions!

I bought tickets for the wrong location.

We can help! Email us at sloomoo@sloomooinstitute.com.

Can I purchase gift cards?

Give the gift of experiencing Sloomoo Institute! Museum Gift Cards can be purchased online and are valid for tickets and experience add-ons. Please note that Museum Gift Cards can not be used for slime or merchandise purchases online or in-person.

Can children attend without an adult?

Children under 14 require a guardian (must be 16 or older). Guests 14 years and older can slime on their own!

All underaged slimers must have a waiver signed by their legal guardian prior to their visit.

Are photos allowed?

Allowed & Encouraged! Tag @SloomooInstitute for a chance to be shared on our IG Stories. Commercial photography and obstructive equipment is prohibited.

Are animals allowed?

Service animals are welcome, but we ask your other fur-babies to stay home. Please keep in mind the risk of slime being ingested or stuck to cute paws.

What are your cleaning protocols?

We are committed to creating a clean, safe space for our guests. Vats of slime are inspected daily and changed regularly. We have hand-washing stations and alcohol wipes available throughout.

What age is this appropriate for?

Slime appeals to both kids and the kid within each of us (that means you, adults as we created a world that sparks wonder and imagination). We believe in the power of play, whether you’re 9 or 99… or older! Sloomoo Institute and its products are intended for ages 4 and up. If you are visiting with children, we kindly ask you to supervise them. We don’t want children to eat slime, get stuck in slime, or make a slimey mess. We also offer special programming for 21+ from time to time. PS Many of our adult guests have shared that they wound up having more fun than their kiddos did!

Sensory-Friendly Hours

We are proud to offer Sensory-Friendly Hours. We operate a calmer experience with limited capacity, no loud music, and pause 2 of our noisiest stations - Sloomoo Falls and the Slingshot. We have headsets to borrow upon request as well as nose plugs should someone be sensitive to scent. Dates may vary, but will always be indicated on our experience calendars with blue dots.

Waiver Requirement

Your experience at Sloomoo Institute requires signed waivers. Your confirmation email will contain a waiver link that must be completed before you visit. Anyone without a signed waiver will be denied entry.

Accessibility & Accommodations

We are committed to creating an open and inclusive space for all of our guests. All Sloomoo locations are wheelchair/stroller accessible. Noise-cancelling headphones are available upon request.

Atlanta - Interior ADA elevator near Sloomoo lake.

Boston - Interior ADA elevator to party room.

Chicago - ADA elevator near entry steps.

Houston - All activites are located on a single level. 

Los Angeles - ADA elevator at main entry. Party Rooms are located on the upper level and can be accessed via an elevator. 

NYC - Sloomoo Underground party room is located on lower level and 1 flight of stairs to access.

Philadelphia - The Entrances to King of Prussia are handicapped accessible.

If you or someone in your party requires special accommodations please contact our customer service to provide advance notice to our staff. Additionally, you can always request support from an on-site manager during your visit as needed.

Hours of operation

Our hours vary slightly by location, season, and day of the week. To view available ticket times, please click here and select your desired city. You'll be able to find all open dates and available ticket times. All guests receive equal time and access regardless of their time slot.

What is the Enhanced Experience?

The difference between our General Admission and Enhanced Experience tickets is that the Enhanced Experience tickets include a trip to Sloomoo Falls (where Sloomoo slime rains down on you; don't worry, we provide protective ponchos).

Does everyone need Enhanced? The only guests who require an Enhanced Experience ticket are those who'd like to be SLIMED. The others in your party can hold General Admission tickets, cheer you on, and take pictures.

AGE RECOMMENDATION: We recommend ages 5 and up - it is a very safe and fun experience, but little ones are often intimidated.

How do I prepare? Just bring an appetite for fun! We provide single-use biodegradable ponchos and shower caps. You will be asked to remove your shoes and roll up your pantlegs, and we'll help out with cleanup.

How long does it take? It typically takes 5 minutes for a group to be slimed. Wait times vary depending on the day/time.

Can I upgrade on-site? Enhanced Experience tickets are limited, but we're happy to upgrade on-site whenever space is availble. Please note: we have a no refund policy, so we recommend checking it out before you go all in.

Can I check coats, bags, and strollers?

NYC, Atlanta, Chicago, and Los Angeles -  We have a complimentary coat check available on-site to keep your valuables safe and slime-free. Stroller parking is available as well.

Houston -  We do not have a Coat Check available at Sloomoo Houston, but we're happy to park strollers for you while you slime away. 

Can I bring food or drink?

Food is not allowed in our experience (it doesn't mix well with the slime). Sealed water bottles are welcome, and we have water available for purchase in our shop.

Can I arrive early or late?

Arriving early? We are not able to guarantee early entry, but are happy to accommodate whenever possible!

Running late? No problem! We will accommodate when you arrive, but you may be asked to wait if our experience is at capacity. If you feel you may arrive after our last ticket time, we are happy to reschedule.

Is there parking?

Atlanta - Free parking onsite.

Boston: There are parking options near Faneuil Hall Marketplace, all within a 15 minute walk. The closest options: Dock Square Parking Garage and the 60 State Street Garage. More information is here

Chicago - We do not validate parking or manage the parking lot. We recommend booking convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app.To reserve your parking spot, visit the Sloomoo Institute Chicago SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

Houston - Free parking onsite. 

Los Angeles - Paid parking is conveniently available at the Short Stories Hotel (115 S Fairfax Ave) or at the Farmers Market. If parking at the Short Stories Hotel, we offer validation stickers for discounted $10 parking. Farmers Market parking is currently not validated. 

New York - Visit the Sloomoo Institute New York SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

Philadelphia - There is free parking at the mall. Recommended options: the Yellow Parking Garage on the mid level or the Orange Parking Garage on the upper level, where you can enter through Eataly. To view the map click here

How do I prepare for my Sloomoo visit?

We suggest wearing clothes you wouldn’t mind getting messy in. Rollable sleeves and removable socks will help you comfortably dip your digits into the slimes. Guests with long hair may want to wear it up. Food is not permitted on our experience floor, so snack before you slime! It is possible you are asked to wait outside prior to your visit - please prepare for the weather.

Are tickets transferrable?

Tickets are non-transferrable.

Are tickets refundable?

All tickets are non-refundable. If you're unable to attend during your selected date & time, we'd be happy to reschedule your visit.

Can I reschedule my ticket?

You are welcome to reschedule up to 4 hours in advance of your scheduled time by selecting the "Reschedule Your Visit" button on your order confirmation email. If you need to reschedule within 4 hours of your visit, please

for available times. Additional fees may apply. 

What is the administrative fee?

Our ticketing platform adds a $4 fee per ticket. This administrative fee is the same for online and in-person tickets.

Does pricing vary?

Admission Ticket Pricing varies based on demand, meaning prices can change depending on how many guests have already booked for a specific date and time. To get the best rates, Book Early & Save!

We encourage you to purchase tickets early to secure the best rates available. By planning ahead, you can save on your admission tickets and ensure your spot at Sloomoo.

To view the current rates for all available dates and times, please visit our ticketing page. This will show you the most up-to-date pricing, allowing you to find the perfect time for your visit.

Are there any ticket discounts?

We currently offer discounts on tickets for groups of 10 or more, military families (that includes veterans), and college students with a valid ID.

Group Discounts: General Admission groups of 10 or more will receive a 10% Discount on their ticket purchase. To apply the Group Discount to your purchase, add 10 or more General Admission tickets to your cart. The Discount will be automatically applied during checkout. Please note - our group rate admission is not applicable to Enhanced Experience tickets.

Military Discounts: We thank our active & retired military personnel for their service and offer a 15% discount with valid ID. For online purchases, Add 1 Military Adult Ticket to your cart for the discount to apply to up to 4 tickets. The remaining tickets can be added as standard General Admission or Enhanced Experience tickets (not Military). Please bring your ID to your visit for verification.

College Student Discounts: Student Discounts are available for walk-in tickets only on weekdays. We offer a 15% discount for the individual pictured in the college ID. The student discount ticket cannot be purchased online.

Can I buy tickets at the door?

We do sell tickets tickets at the door when we have space available, but we recommend purchasing online if you're able. We use the same ticketing platform in person as we do online and cannot sell tickets in person for sold out times. Online tickets are less than walk-ins. Buy early & save.

Who needs a ticket?

All guests 2+ will need a ticket. You can purchase General Admission or Enhanced Experience tickets here. Sloomoo Institute is an sensory playscape for all ages, and we encourage everyone to join in on the fun. Sloomoo Institute and its products are intended for ages 4 and up.

Approximately how long is the experience?

Typically 60-90 minutes! Our experience is relatively self guided in terms of how you spend your time; we have amazing Slimetenders throughout to walk you through slimey activities. All guests receive equal time and access regardless of their time slot.

MiniMoo Questions

What is a MiniMoo?

Sloomoo Institutes are large-scale, interactive experiences, while the MiniMoos are smaller versions. We are bringing our iconic experiential slimescapes (see below for details) as well as slime making classes to bright and joyful store settings. The shops are loaded with our signature handmade slime and the cutest merch. So you can come and shop… and you can take one of our DIY slime classes or get a ticket to the Sloomoo Slime Bar. Taking a class or visiting the Slime Bar is your ticket to the playful Sloomooverse.

What Can You Find/Do at a Sloomoo MiniMoo?

What Can You Find/Do at a Sloomoo Minimoo? You can choose one of our two ticket options: 

  • The iconic Sloomoo Slime Bar - Design your dream slime by picking your texture, scent, color, charms, and extra add-ins (sprinkles, beads, and more). There are millions of combinations! The world’s largest!
  • Sloomooversity - Slime making classes, so you can learn the art of whipping up our iconic slime. 

Each ticket option gives you access to our amazing slimescapes for play:

  • Sloomoo & Repeat - Smush a handful of slimey love on our wall in your own way 
  • Slingshot slime - Things you can’t do at home! Yup! You can slingshot slime. 
  • Sloomoo Sidekick - Take a fun personality quiz to find your Sloomoo Sidekick (aka Sloomoo Bestie). There is a world of characters in the Sloomoo species.
  • Sloomoo Slime Gallery - Vats of Sloomoo slime… explore different textures, scents, and colors. We change it up all the time, so it’s never the same when you come back. 
  • FrooFroo’s Feels - Put on a blindfold and feel your way through our character FrooFroo’s favorite things (when you shut off one sense, you heighten another). Then guess what each one is.
  • Sand Doons - Sink your hands in #satisfying SlooSand
Does everyone need to buy a ticket for a MiniMoo to make slime?

Does everyone need to buy a ticket for a MiniMoo to make slime?

Every person making slime (from scratch) or designing a custom slime is required to purchase a ticket; one adult guardian per slime-maker will be included at no cost (with no slime making privileges; adults will need to add a ticket to the purchase in order to sign a waiver). 

There will be a $10 fee for each additional non-sliming guardians. 

The Institutes are larger experiences and are more like theater, where every guest - guardians included - purchases a ticket.

Can I check coats, bags, and strollers at MiniMoo?

The MiniMoos do not have coat checks or bag storage.

Birthday Party Inquiry - MiniMoos

A Sloomoo Slime Party is a 90 Minute Experience, which includes:

  • Access to our interactive world of joy
  • A custom slime from the Sloomoo Slime Bar
  • Personal slimetender host
  • Clay Creator Kit to craft with our signature air dry clay
  • Up to 1 hour in our private party room (table setting & clean up is included)
  • You can add on slime making classes at a discounted rate 
  • Bring your own food

Pricing is $54.99 per-minor and $24.99 per-adult. Two adults are free with 10 minor tickets.

Adding on a slime making class (it’s a true art to do it right!) is $20 per person.

In order to reserve your party you can select your location below:

Boston

Philadelphia Area

Events & Parties

Field Trips

Visit Sloomoo for your next field trip! Slime is not only joyful and stress-relieving to play with, but it’s a science class in disguise. Trips typically last 90 minutes, and are relatively self-guided. Our amazing Slimetenders will be there to walk you through activities and slime stations. We ask for at least 4 weeks to plan Field Trips. Contact us for details.

Group Tickets

General Admission Groups of 10 or more will receive a 10% Discount on their ticket purchase. To apply the Group Discount to your purchase, add 10 or more General Admission tickets to your cart. The Discount will be automatically applied during checkout. For larger groups, please contact us for further assistance. Please note that our group rate admission is not applicable to Enhanced Experience tickets.

Virtual Events

We'll bring Sloomoo to you with a virtual slime class! One of our expert Slimetenders will meet with your group over a video call and guide you through making your very own slime. We send the ingredients in advance along with a list of what you will need to prepare. You can choose a texture and theme or create a bespoke design for your slime. We ask for at least 4 weeks to plan Virtual Events.

Adult Nights

Sloomoo Institute will occasionally hold 21+ Adult Nights, complete with a DJ, great eats, and libations. Stay up-to-date on our next Adult Night by signing up for our newsletter or following us on TikTok and Instagram @SloomooInstitute

Team Building Events

Teams who slime together, stay together! Strenghten your bonds while diving into our world of slime.

What are your group visit, event and party options?

We offer Group Discounts, Field Trips, Birthday Packages, Private Events, Team Building Events, Adult Nights, and Virtual Classes! Everyone will create their own DIY slime to take home.

Private Events

Hosting a private party in our playful world is a very special way to create memories that last a lifetime. We do everything we can to make this a seamless and magical experience. A dedicated team of Slimetenders will be there to ensure everyone has a fabulous time sliming away. We ask for at least 4 weeks notice to plan Private Events. Submit an inquiry form for more information.

Jobs

What is life like at Sloomoo?

Our mission is simple: Deliver joy to all. Life at Sloomoo inspires creativity, innovation, fresh thinking, and inclusivity. Added bonus of slime play during meetings! Check out our Careers page.

I'd love to join the team...

Thank you for your interest in joining the Sloomoo Institute family. You're welcome to view our current job openings and apply online by visiting our Sloomoo Career Page.

Our team is always looking for new talent to slime with us!

General Questions

Birthday Party Inquiry - MiniMoos

A Sloomoo Slime Party is a 90 Minute Experience, which includes:

  • Access to our interactive world of joy
  • A custom slime from the Sloomoo Slime Bar
  • Personal slimetender host
  • Clay Creator Kit to craft with our signature air dry clay
  • Up to 1 hour in our private party room (table setting & clean up is included)
  • You can add on slime making classes at a discounted rate 
  • Bring your own food

Pricing is $54.99 per-minor and $24.99 per-adult. Two adults are free with 10 minor tickets.

Adding on a slime making class (it’s a true art to do it right!) is $20 per person.

In order to reserve your party you can select your location below:

Boston

Philadelphia Area

Can I check coats, bags, and strollers at MiniMoo?

The MiniMoos do not have coat checks or bag storage.

Does everyone need to buy a ticket for a MiniMoo to make slime?

Does everyone need to buy a ticket for a MiniMoo to make slime?

Every person making slime (from scratch) or designing a custom slime is required to purchase a ticket; one adult guardian per slime-maker will be included at no cost (with no slime making privileges; adults will need to add a ticket to the purchase in order to sign a waiver). 

There will be a $10 fee for each additional non-sliming guardians. 

The Institutes are larger experiences and are more like theater, where every guest - guardians included - purchases a ticket.

What Can You Find/Do at a Sloomoo MiniMoo?

What Can You Find/Do at a Sloomoo Minimoo? You can choose one of our two ticket options: 

  • The iconic Sloomoo Slime Bar - Design your dream slime by picking your texture, scent, color, charms, and extra add-ins (sprinkles, beads, and more). There are millions of combinations! The world’s largest!
  • Sloomooversity - Slime making classes, so you can learn the art of whipping up our iconic slime. 

Each ticket option gives you access to our amazing slimescapes for play:

  • Sloomoo & Repeat - Smush a handful of slimey love on our wall in your own way 
  • Slingshot slime - Things you can’t do at home! Yup! You can slingshot slime. 
  • Sloomoo Sidekick - Take a fun personality quiz to find your Sloomoo Sidekick (aka Sloomoo Bestie). There is a world of characters in the Sloomoo species.
  • Sloomoo Slime Gallery - Vats of Sloomoo slime… explore different textures, scents, and colors. We change it up all the time, so it’s never the same when you come back. 
  • FrooFroo’s Feels - Put on a blindfold and feel your way through our character FrooFroo’s favorite things (when you shut off one sense, you heighten another). Then guess what each one is.
  • Sand Doons - Sink your hands in #satisfying SlooSand
What is a MiniMoo?

Sloomoo Institutes are large-scale, interactive experiences, while the MiniMoos are smaller versions. We are bringing our iconic experiential slimescapes (see below for details) as well as slime making classes to bright and joyful store settings. The shops are loaded with our signature handmade slime and the cutest merch. So you can come and shop… and you can take one of our DIY slime classes or get a ticket to the Sloomoo Slime Bar. Taking a class or visiting the Slime Bar is your ticket to the playful Sloomooverse.

Franchise opportunities

Currently, we are not looking at a licensing opportunities for Sloomoo Institute.

Future Sloomoo

We hope to stretch our slime around the Sloomooverse. Stay tuned to our Instagram, Facebook and Tiktok to see where our Sloomooverse will reach next.

Committment to neurodiversity

Inclusivity is one of our core values. We pride ourselves in offering an inclusive space for all guests and hiring a neurodiverse workforce. We offer monthly Sensory-Friendly Hours, during which we operate a calmer experience with limited capacity, no loud music, and pause 2 of our noisiest stations - Sloomoo Falls and Slime Slingshot. Dates may vary, but will always be listed on our ticketing pages. Noise cancelling headphones are available upon request.

Does Sloomoo give back to any causes?

We partner with MindUP™, The Goldie Hawn Foundation’s not-for-profit organization that helps children develop skills in response to the global epidemic of childhood aggression, anxiety, and depression. Donations made during ticket purchases are sent directly to their cause. Click for more information about our MindUp Partnership

Is slime TSA approved?

TSA considers slime to be a liquid, which means containers over 3oz are at risk of being confiscated. We recommend traveling with your slime sealed tightly in your checked luggage. Not checking a bag? Divide your slime into at least 3 different containers and you'll be ready for travel!

Does slime expire?

Some slimes have a shorter shelf life than others. The three T's affect slime: Time, Texture, and T emperature. Depending on the texture and how well you care for it, your slime has the ability to last for a LONG time. Cloud and Cloud Dough live the longest. Other textures require maintenance - activator. We recommend checking it every few days to see how it's doing and use our slime care fixes to maintain it. If you leave a clear based slime alone for months or in a hot car, it will turn back to glue.

What is Slime?

Slime is a non-Newtonian fluid - meaning it's neither a liquid nor a solid. It does not follow Newton's law. What's slime made of? The main ingredients in Sloomoo slime are: Elmer’s Glue, borax (a mined salt that is used in contact lens solution; less than 0.06oz is used in every 8oz slime), all natural lotion, and skin-grade fragrance oils and pigments. Some slime textures may also contain air dry clay, various mix- ins, charms, and toppings. Is it safe? Completely! Just don't eat it. What about Allergies? There is no gluten, dairy, or nuts in our slime and ingredients, including scents (scents that are nut-oriented are synthetic). Our Sloomoo Falls experience (for Enhanced Experience guests) uses a drippy slime made using an ingredient that's manufactured in a facility where nuts may be packaged, so if you have super sensitive or airborne allergies, you may want to avoid the Enhanced

What is Borax?

Borax, technically a mineral, is a component of many detergents, cosmetics, and enamel glazes and was first discovered in dry lad beds in Tibet in the 8th Century AD. In slime, it “activates” the molecules of the glue, which then stick to each other, not you, when mixed with water.

What if I get slime on my clothes?

Slime can be removed from MOST fabrics with white vinegar and hot water. Use the white vinegar generously and allow 30 seconds for it to begin dissolving. Wipe away what you can with a towel, and run hot water over the area. Repeat until gone.

How do I care for my slime?

Sometimes slime can feel sticky, sometimes slimes can feel stiff. There is a science to "fixing" it. For more in-depth slime care tips, please visit our Slime Care page!

How do I contact you?

Need to reach us? Contact us here!

What is life like at Sloomoo?

Our mission is simple: Deliver joy to all. Life at Sloomoo inspires creativity, innovation, fresh thinking, and inclusivity. Added bonus of slime play during meetings! Check out our Careers page.

I'd love to join the team...

Thank you for your interest in joining the Sloomoo Institute family. You're welcome to view our current job openings and apply online by visiting our Sloomoo Career Page.

Our team is always looking for new talent to slime with us!

Field Trips

Visit Sloomoo for your next field trip! Slime is not only joyful and stress-relieving to play with, but it’s a science class in disguise. Trips typically last 90 minutes, and are relatively self-guided. Our amazing Slimetenders will be there to walk you through activities and slime stations. We ask for at least 4 weeks to plan Field Trips. Contact us for details.

Group Tickets

General Admission Groups of 10 or more will receive a 10% Discount on their ticket purchase. To apply the Group Discount to your purchase, add 10 or more General Admission tickets to your cart. The Discount will be automatically applied during checkout. For larger groups, please contact us for further assistance. Please note that our group rate admission is not applicable to Enhanced Experience tickets.

Virtual Events

We'll bring Sloomoo to you with a virtual slime class! One of our expert Slimetenders will meet with your group over a video call and guide you through making your very own slime. We send the ingredients in advance along with a list of what you will need to prepare. You can choose a texture and theme or create a bespoke design for your slime. We ask for at least 4 weeks to plan Virtual Events.

Adult Nights

Sloomoo Institute will occasionally hold 21+ Adult Nights, complete with a DJ, great eats, and libations. Stay up-to-date on our next Adult Night by signing up for our newsletter or following us on TikTok and Instagram @SloomooInstitute

Team Building Events

Teams who slime together, stay together! Strenghten your bonds while diving into our world of slime.

What are your group visit, event and party options?

We offer Group Discounts, Field Trips, Birthday Packages, Private Events, Team Building Events, Adult Nights, and Virtual Classes! Everyone will create their own DIY slime to take home.

Private Events

Hosting a private party in our playful world is a very special way to create memories that last a lifetime. We do everything we can to make this a seamless and magical experience. A dedicated team of Slimetenders will be there to ensure everyone has a fabulous time sliming away. We ask for at least 4 weeks notice to plan Private Events. Submit an inquiry form for more information.

Can I visit your store without a ticket?

Absolutely! Tickets are not required to visit our Slime Shops.

Trouble applying promo code?

Many of our promo codes exclude tickets - they are for slime and merchandise from our Slime shop. Be on the lookout for exclusions!

I bought tickets for the wrong location.

We can help! Email us at sloomoo@sloomooinstitute.com.

Can I purchase gift cards?

Give the gift of experiencing Sloomoo Institute! Museum Gift Cards can be purchased online and are valid for tickets and experience add-ons. Please note that Museum Gift Cards can not be used for slime or merchandise purchases online or in-person.

Can children attend without an adult?

Children under 14 require a guardian (must be 16 or older). Guests 14 years and older can slime on their own!

All underaged slimers must have a waiver signed by their legal guardian prior to their visit.

Are photos allowed?

Allowed & Encouraged! Tag @SloomooInstitute for a chance to be shared on our IG Stories. Commercial photography and obstructive equipment is prohibited.

Are animals allowed?

Service animals are welcome, but we ask your other fur-babies to stay home. Please keep in mind the risk of slime being ingested or stuck to cute paws.

What are your cleaning protocols?

We are committed to creating a clean, safe space for our guests. Vats of slime are inspected daily and changed regularly. We have hand-washing stations and alcohol wipes available throughout.

What age is this appropriate for?

Slime appeals to both kids and the kid within each of us (that means you, adults as we created a world that sparks wonder and imagination). We believe in the power of play, whether you’re 9 or 99… or older! Sloomoo Institute and its products are intended for ages 4 and up. If you are visiting with children, we kindly ask you to supervise them. We don’t want children to eat slime, get stuck in slime, or make a slimey mess. We also offer special programming for 21+ from time to time. PS Many of our adult guests have shared that they wound up having more fun than their kiddos did!

Sensory-Friendly Hours

We are proud to offer Sensory-Friendly Hours. We operate a calmer experience with limited capacity, no loud music, and pause 2 of our noisiest stations - Sloomoo Falls and the Slingshot. We have headsets to borrow upon request as well as nose plugs should someone be sensitive to scent. Dates may vary, but will always be indicated on our experience calendars with blue dots.

Waiver Requirement

Your experience at Sloomoo Institute requires signed waivers. Your confirmation email will contain a waiver link that must be completed before you visit. Anyone without a signed waiver will be denied entry.

Accessibility & Accommodations

We are committed to creating an open and inclusive space for all of our guests. All Sloomoo locations are wheelchair/stroller accessible. Noise-cancelling headphones are available upon request.

Atlanta - Interior ADA elevator near Sloomoo lake.

Boston - Interior ADA elevator to party room.

Chicago - ADA elevator near entry steps.

Houston - All activites are located on a single level. 

Los Angeles - ADA elevator at main entry. Party Rooms are located on the upper level and can be accessed via an elevator. 

NYC - Sloomoo Underground party room is located on lower level and 1 flight of stairs to access.

Philadelphia - The Entrances to King of Prussia are handicapped accessible.

If you or someone in your party requires special accommodations please contact our customer service to provide advance notice to our staff. Additionally, you can always request support from an on-site manager during your visit as needed.

Hours of operation

Our hours vary slightly by location, season, and day of the week. To view available ticket times, please click here and select your desired city. You'll be able to find all open dates and available ticket times. All guests receive equal time and access regardless of their time slot.

What is the Enhanced Experience?

The difference between our General Admission and Enhanced Experience tickets is that the Enhanced Experience tickets include a trip to Sloomoo Falls (where Sloomoo slime rains down on you; don't worry, we provide protective ponchos).

Does everyone need Enhanced? The only guests who require an Enhanced Experience ticket are those who'd like to be SLIMED. The others in your party can hold General Admission tickets, cheer you on, and take pictures.

AGE RECOMMENDATION: We recommend ages 5 and up - it is a very safe and fun experience, but little ones are often intimidated.

How do I prepare? Just bring an appetite for fun! We provide single-use biodegradable ponchos and shower caps. You will be asked to remove your shoes and roll up your pantlegs, and we'll help out with cleanup.

How long does it take? It typically takes 5 minutes for a group to be slimed. Wait times vary depending on the day/time.

Can I upgrade on-site? Enhanced Experience tickets are limited, but we're happy to upgrade on-site whenever space is availble. Please note: we have a no refund policy, so we recommend checking it out before you go all in.

Can I check coats, bags, and strollers?

NYC, Atlanta, Chicago, and Los Angeles -  We have a complimentary coat check available on-site to keep your valuables safe and slime-free. Stroller parking is available as well.

Houston -  We do not have a Coat Check available at Sloomoo Houston, but we're happy to park strollers for you while you slime away. 

Can I bring food or drink?

Food is not allowed in our experience (it doesn't mix well with the slime). Sealed water bottles are welcome, and we have water available for purchase in our shop.

Can I arrive early or late?

Arriving early? We are not able to guarantee early entry, but are happy to accommodate whenever possible!

Running late? No problem! We will accommodate when you arrive, but you may be asked to wait if our experience is at capacity. If you feel you may arrive after our last ticket time, we are happy to reschedule.

Is there parking?

Atlanta - Free parking onsite.

Boston: There are parking options near Faneuil Hall Marketplace, all within a 15 minute walk. The closest options: Dock Square Parking Garage and the 60 State Street Garage. More information is here

Chicago - We do not validate parking or manage the parking lot. We recommend booking convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app.To reserve your parking spot, visit the Sloomoo Institute Chicago SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

Houston - Free parking onsite. 

Los Angeles - Paid parking is conveniently available at the Short Stories Hotel (115 S Fairfax Ave) or at the Farmers Market. If parking at the Short Stories Hotel, we offer validation stickers for discounted $10 parking. Farmers Market parking is currently not validated. 

New York - Visit the Sloomoo Institute New York SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

Philadelphia - There is free parking at the mall. Recommended options: the Yellow Parking Garage on the mid level or the Orange Parking Garage on the upper level, where you can enter through Eataly. To view the map click here

How do I prepare for my Sloomoo visit?

We suggest wearing clothes you wouldn’t mind getting messy in. Rollable sleeves and removable socks will help you comfortably dip your digits into the slimes. Guests with long hair may want to wear it up. Food is not permitted on our experience floor, so snack before you slime! It is possible you are asked to wait outside prior to your visit - please prepare for the weather.

Are tickets transferrable?

Tickets are non-transferrable.

Are tickets refundable?

All tickets are non-refundable. If you're unable to attend during your selected date & time, we'd be happy to reschedule your visit.

Can I reschedule my ticket?

You are welcome to reschedule up to 4 hours in advance of your scheduled time by selecting the "Reschedule Your Visit" button on your order confirmation email. If you need to reschedule within 4 hours of your visit, please

for available times. Additional fees may apply. 

What is the administrative fee?

Our ticketing platform adds a $4 fee per ticket. This administrative fee is the same for online and in-person tickets.

Does pricing vary?

Admission Ticket Pricing varies based on demand, meaning prices can change depending on how many guests have already booked for a specific date and time. To get the best rates, Book Early & Save!

We encourage you to purchase tickets early to secure the best rates available. By planning ahead, you can save on your admission tickets and ensure your spot at Sloomoo.

To view the current rates for all available dates and times, please visit our ticketing page. This will show you the most up-to-date pricing, allowing you to find the perfect time for your visit.

Are there any ticket discounts?

We currently offer discounts on tickets for groups of 10 or more, military families (that includes veterans), and college students with a valid ID.

Group Discounts: General Admission groups of 10 or more will receive a 10% Discount on their ticket purchase. To apply the Group Discount to your purchase, add 10 or more General Admission tickets to your cart. The Discount will be automatically applied during checkout. Please note - our group rate admission is not applicable to Enhanced Experience tickets.

Military Discounts: We thank our active & retired military personnel for their service and offer a 15% discount with valid ID. For online purchases, Add 1 Military Adult Ticket to your cart for the discount to apply to up to 4 tickets. The remaining tickets can be added as standard General Admission or Enhanced Experience tickets (not Military). Please bring your ID to your visit for verification.

College Student Discounts: Student Discounts are available for walk-in tickets only on weekdays. We offer a 15% discount for the individual pictured in the college ID. The student discount ticket cannot be purchased online.

Can I buy tickets at the door?

We do sell tickets tickets at the door when we have space available, but we recommend purchasing online if you're able. We use the same ticketing platform in person as we do online and cannot sell tickets in person for sold out times. Online tickets are less than walk-ins. Buy early & save.

Who needs a ticket?

All guests 2+ will need a ticket. You can purchase General Admission or Enhanced Experience tickets here. Sloomoo Institute is an sensory playscape for all ages, and we encourage everyone to join in on the fun. Sloomoo Institute and its products are intended for ages 4 and up.

Approximately how long is the experience?

Typically 60-90 minutes! Our experience is relatively self guided in terms of how you spend your time; we have amazing Slimetenders throughout to walk you through slimey activities. All guests receive equal time and access regardless of their time slot.